Account Managers: These are sales people who have great skills in getting repeat orders and maximising revenue returns from existing accounts. It is very rare that a good "Account Manager" will be good at winning new clients.
Blue Bird: This is an unexpected sales opportunity that has a high chance of turning into profitable business.
BRAD: This book lists every UK publication including magazines, newspapers, vertical publications etc. It also contains key information i.e. "ABC figures", advertising deadlines etc and is one of the most useful tools available if you are looking to place advertising or embark on DIY PR.
Comfort Factor Statements: Also known as credibility statements they show that you can deliver exactly what you say you can. They must not be emotive i.e. include words like "the best", "fantastic", "amazing", "superior" or contain anything that cannot be proven i.e. "high level of customer satisfaction", "unparalleled support", unless supported by facts.
